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FAQs

Find answers to everything from what it takes to be an online student at the University of Louisiana at Lafayette to how to pay for courses below in our Frequently Asked Questions.

Can't find the answer you're looking for? Email online@louisiana.edu, and we'll connect you to the resources you need.

General FAQs

Will I be able to talk to my professors?
Yes, UL Lafayette faculty members may make themselves available by phone, email, and virtual office hours. Instructors let students know how to contact them through the syllabus or within the course itself. 

Do I need special skills for online courses?
The best tools for online students are good written communication skills, self-discipline, a willingness to ask for help, and an ability to work with others. During your Online Student Orientation, you'll establish your Online Learning Baseline for computer skills, time management, academic skills, persistence, and learning goals. Once you know your base, you can take steps to cultivate the behaviors that will contribute to your educational success. Be willing to commit 9-12 hours per week per three-credit course.

Who do I call if I need help with advising or registration?
Your first point of contact should be your academic advisor. You can find advisor information on the Academics tab in ULink under your Academic Profile. If you still need assistance, reach out to Online Success Coordinator Laura Zito at onlinesuccess@louisiana.edu.

Technology FAQs

Can I use the computer I have now?
You can likely use your current equipment, however, you'll need to test for certain compatibility and speed requirements

Can I access courses with a mobile device?
We do not recommend mobile devices like iPads and Chromebooks for coursework since many of the applications used in your online courses require more processing power than those devices currently offer. Also, these would not be acceptable for a proctored exam.

What are the requirements for online proctoring?
Proctored tests will require a webcam, microphone, and speakers. Ensure they're in working order by testing them well before the exam. Mobile devices are not acceptable. 

How can I get technical support?
The IT Help Desk is available to help students resolve various issues they may encounter with University systems. Call 337-482-4357 or email ithelp@louisiana.edu.

Financial Aid FAQs

Is financial aid available?
Yes. Financial aid can be applied to online programs and courses. Students should fill out the FAFSA every year for eligibility, using the University's code 002031.

How much will my program cost?
Tuition varies based on the number of credit hours taken and whether students are enrolled at the undergraduate or graduate level. Learn more on our tuition page

Admission FAQs

Will my courses transfer?
Your academic advisor will help you determine what credits will transfer to your particular degree program. The maximum number of credits from a junior college or community college that you can apply toward a degree at UL Lafayette is 60 credit hours.

I have a copy of my sealed transcripts. Does Admissions view these as official transcripts?
No. Official transcripts must be mailed directly from the institution to the University of Louisiana Lafayette. Students must make the request from the previous institution.

Registration FAQs

How do I register for classes?
After you meet with your academic advisor, your advising hold will be lifted and you'll be assigned a registration appointment to register for courses. Within ULINK, you'll find "Add/Drop Classes" under the "Registration" tab. For detailed instructions, use this tip sheet from the Registrar's Office.

What does this hold mean?
There are many different types of holds that will prevent registration. Depending on the type of hold, you may need to complete certain requirements or contact a specific office for a resolution. Review types of holds and how to resolve them on the Registrar's website

How do I drop a course BEFORE the term has started?
You can withdraw from or "drop" a course with a grade of "W" through the deadline set each Academic Calendar. Within ULINK, you'll find "Add/Drop Classes" under the "Registration" tab. 

How do I drop a course AFTER the term has started?
Online students should email their name, ULID, and drop request to lana@louisiana.edu (undergraduate students) or gradschool@louisiana.edu (graduate students).

How do I check my grades in ULink?
In order to check your grades in ULink, click on the Student tab and then click grade report for final grades.

How do I pay for my courses?
Pay for courses online through ULINK by selecting the Students tab, Statement of Account, and then Online Payments. The payment options will be MasterCard, American Express, electronic check or electronic savings, Discover and debit cards without the VISA logo.