ProctorU allows students to take exams from any comfortable location using a three-step process to replicate face-to-face exams.
For any technical issues that arise before or as an exam is about to start, students should:
- Call (855) 772-8678 . If the line is not answered, students should leave a voice message with the instructor name, the course, a detailed description of the problem, and what attempts were made to resolve the problem.
- Email email@example.com. In addition to or as an alternative to leaving a voice message, students should also email ProctorU directly (firstname.lastname@example.org) and provide as much information as possible to document the issue.